Case Study客戶案例
Trained on their full catalogue and brand voice — so every product, sizing and shipping question gets an instant answer, day or night. 以品牌的完整產品目錄及語調訓練 — 讓每個產品、尺碼及運送查詢都即時得到回應，日夜不間斷。
The brief挑戰
A well-known UK fashion retailer was fielding the same product, sizing, stock and shipping questions across their website — eating into the team's time and going unanswered after hours. They wanted round-the-clock coverage without hiring more support staff. 這個知名英國時裝品牌每天在網站收到大量重複的產品、尺碼、庫存及運送查詢，佔用團隊時間，下班後更無人回覆。他們希望全天候有人接待，又毋須增聘客服。
What we deployed我們的方案
We ingested their full product catalogue, care guides and policies — so answers are grounded in their real data, not guesswork.我們匯入了完整的產品目錄、保養指南及條款 — 回答完全依據真實資料，而非憑空猜測。
ARIA replies in the retailer's own tone, on-brand and on-message, every time.ARIA 以品牌自身的語氣回覆，每次都符合品牌形象。
When a visitor shows buying intent, ARIA captures the enquiry and emails it straight to the team — nothing slips through overnight.當訪客有購買意向，ARIA 會即時記錄查詢並電郵給團隊 — 夜間查詢不再流失。
The outcome成效
Routine product, sizing and shipping questions now get an instant, accurate answer around the clock — freeing the team from repetitive replies and capturing enquiries that used to be missed outside business hours. 日常的產品、尺碼及運送查詢，現在全天候即時得到準確回答 — 團隊從重複回覆中釋放出來，並接住以往在營業時間外流失的查詢。
Try ARIA yourself →親自體驗 ARIA →Your business next下一個就是你