Frequently asked questions
How do I sign up and get started?
Sign up online — no card needed. You get a 1-day free trial that goes live immediately. Sign-up asks for your region and whether you are registered for VAT/GST, so receipts are right from the first sale. To continue, pay securely through Paddle.
How long until my assistant is answering customers?
Your account is live the moment you sign up. Point the AI website scanner at your site (or sync Shopify) and it builds your knowledge base in minutes; our team can tune it with you.
Do I need technical skills for the admin portal?
No. Add products, train the AI, view conversations and leads, and manage your team from a simple dashboard — no code.
Where do I log in?
At your-subdomain.soyes.ai — with a password, a passkey, or Google sign-in.
How does the AI learn about my business?
The website scanner builds a knowledge base automatically; you can also sync products from Shopify and write FAQs directly. The AI draws on all of it.
What is the knowledge base, and how do I edit it?
It is the set of facts, FAQs and product info the AI relies on. Review and edit entries any time from the dashboard.
How do I add the chat widget to my website?
Copy one snippet from the dashboard into your site. [Step-by-step guide link]
Can I send leads to a webhook, Google Sheet or CRM?
Yes. Connect a webhook or Google Sheet from Integrations; webhooks are signed so you can verify they are genuine.
What happens when the AI can’t answer?
It hands the conversation to your team with the full context, so the customer never repeats themselves.
Will it reply in my customer’s language automatically?
Yes — English, Cantonese, Mandarin, French and Spanish, detected and switched automatically.
What plans are available?
Basic, Pro and Premium from US$39/mo, plus Enterprise. Every plan includes chat and voice; the tier sets the volume.
How do I upgrade, downgrade or cancel?
From Billing in your dashboard, any time. No lock-in contracts.
Can staff have different access levels?
Yes, with team roles and permissions.
A customer asked me to delete their data — can I?
Yes. One action removes them from every store, with a verification report.