🧩Products產品 🏠 Home首頁 🖥️ Mobby — Desktop AIMobby — 桌面 AI 🤖 AI AssistantAI 客服助理 ⚙️ Services服務 🏢 About Us關於我們
🧩 Solutions解決方案
🤖 AI Voice & ChatbotAI 智能客服 🎯 Marketing Automation精準營銷推廣 📦 Inventory Management智能庫存管理 📊 Business Analytics業績數據分析 💆 Salons, Spas & Clinics美容及診所 📚 Tutoring & Education補習及教育 🏋️ Studios, Gyms & Spaces健身及場地 🏭 All industries所有行業
📅 Book a Free Demo

Help Center幫助中心

Answers, whenever you need them 隨時搵到，你要嘅答案

Common questions about getting started, training your AI, integrations, billing and your team account — answered here so you don't have to wait on an email. 關於開始使用、訓練 AI、整合渠道、帳單同團隊帳戶嘅常見問題，呢度都有答案 — 唔使等電郵回覆。

🚀 Getting started開始使用 🧠 Training your AI訓練你嘅 AI 🔌 Integrations & channels整合同渠道 💬 Conversations & hand-off對話同人手接手 💳 Billing & plans帳單同方案 👥 Team, account & security團隊、帳戶同安全

🚀 Getting started開始使用

How do I sign up and get started?點樣註冊同開始使用？
Sign up online from the pricing page — pick a plan, pay securely through Paddle, and your account is created straight away.喺定價頁面直接網上註冊 — 揀選合適方案，經 Paddle 安全付款，帳戶會即時建立。
How long until my AI assistant is actually live and answering customers?幾耐之後 AI 客服先會正式上線答客？
After sign-up, our team configures and trains your assistant on your business — most accounts are fully active within around 6 hours. You'll see an "Awaiting setup" notice in your dashboard until then, and we'll email you the moment it's ready.註冊後，我哋團隊會用你嘅業務資料設定同訓練 AI，大部分帳戶喺大約 6 小時內就會完全啟用。喺啟用之前，後台會顯示「等待設置」提示，一旦就緒會即時電郵通知你。
Do I need any technical skills to use the admin portal?使唔使識技術先用到管理後台？
No. Everything is managed from a simple dashboard — add products, train the AI, view conversations and leads, and manage your team, all without writing any code.唔使。所有嘢都可以喺簡單嘅儀表板度管理 — 新增產品、訓練 AI、查看對話同潛在客戶、管理團隊成員，全程唔使寫程式碼。
Where do I log in to manage my account?喺邊度登入管理我嘅帳戶？
Your admin portal is at <your-subdomain>.soyes.ai — sign in with a password, passkey (device biometrics or a security key), or Google sign-in, whichever you've set up.你嘅管理後台網址係「你的子網域」.soyes.ai，可以用密碼、Passkey（裝置生物辨識／安全金鑰）或者 Google 帳戶登入，視乎你設定咗邊種方式。

🧠 Training your AI訓練你嘅 AI

How does the AI learn about my business and products?AI 點樣學識我嘅業務同產品資料？
Let the AI website scanner crawl your existing site and build a knowledge base automatically, add or sync products from your store (e.g. Shopify), and write FAQs directly — the AI draws on all of it when replying to customers.你可以用 AI 網站掃描器自動爬取現有網站並建立知識庫、由你嘅網店（例如 Shopify）同步產品、亦可以直接撰寫常見問題 — AI 回覆客人時會綜合運用呢啲資料。
What is the "knowledge base" and how do I edit it?「知識庫」係咩，點樣編輯？
It's the set of facts, FAQs and product info your AI relies on to answer customers accurately. Review, edit or remove entries any time from the Train section of your admin portal — changes take effect quickly.即係你 AI 用嚟準確回答客人嘅一系列事實、常見問題同產品資料。你可以隨時喺管理後台嘅「訓練」分頁查看、編輯或刪除內容，更改好快會生效。
Can the AI scan my existing website to save me typing everything in?AI 可唔可以直接掃描我現有個網站，慳返人手輸入？
Yes — point the AI website scanner at your site's URL and it will crawl, extract and organise the relevant content into your knowledge base automatically, no manual data entry needed.可以，只要提供你網站嘅網址，AI 網站掃描器就會自動爬取、整理相關內容並加入知識庫，毋須你逐項人手輸入。
How do I keep the AI's answers up to date as my business changes?點樣確保 AI 嘅答案跟得上我業務嘅最新變化？
Just edit the relevant entry in your knowledge base or product catalogue — there's nothing to "retrain" or redeploy, the assistant uses the latest version on its very next reply.只要更新知識庫或者產品目錄入面相關項目就得，唔需要「重新訓練」或者重新部署，AI 喺下一個回覆就會即時用返最新資料。

🔌 Integrations & channels整合同渠道

How do I add the chat widget to my website?點樣將對話小工具加入我嘅網站？
From the Install page in your admin portal, copy a short snippet of code and paste it into your site (most platforms only need this once). Your AI chat widget then appears for every visitor.喺管理後台嘅「安裝」分頁複製一小段程式碼，貼喺你網站入面（大部分平台只需要做一次），AI 對話小工具就會喺每位訪客面前出現。
Which e-commerce platforms can sync their product catalogue automatically?邊啲電商平台可以自動同步產品目錄？
Shopify is supported today, syncing automatically every night so prices, stock and product info stay current — more platforms are being added over time. You can also add or edit products manually at any point.目前支援 Shopify，每晚自動同步，確保價錢、存貨同產品資料保持最新；陸續會加入更多平台。你亦可以隨時人手新增或編輯產品。
Can I turn an integration on or off without losing my other data?可唔可以開關某個整合而唔影響其他資料？
Yes — each connected platform has its own on/off switch. Turning one off cleanly removes just that source's products from your catalogue and the AI's knowledge, leaving everything else untouched.可以，每個已連接平台都有獨立開關。關閉某一個來源，只會乾淨咁移除嗰個來源嘅產品資料，唔會影響其他資料（例如人手新增項目或者其他平台）。
Does the AI work over voice as well as text chat?AI 係咪只支援文字對話，定係都可以用語音？
Yes — the voice assistant understands and replies in five languages with automatic language detection, and can be configured with your brand and products so it can look things up live during a call.兩樣都得。語音助理支援五種語言並會自動偵測語言，仲可以按你嘅品牌同產品個別設定，喺通話期間即時為客人查詢產品資料。
Can I send leads to my own tools — webhook, Google Sheet or CRM?可唔可以將潛在客戶傳送到我自己嘅工具 — webhook、Google Sheet 或 CRM？
Yes. In your admin portal under Settings → Integrations, send every new lead, handover and booking to your own webhook endpoint and/or a Google Sheet — no Zapier required. Choose which events you want, add an optional signing secret, and use “Send test event” to confirm delivery.可以。喺管理後台「設定 → 整合」，你可以將每個新潛在客戶、人手接手同預約，傳送到你自己嘅 webhook 端點同／或 Google Sheet — 完全唔使用 Zapier。揀選你想要嘅事件、可選擇設定簽署密鑰，再用「發送測試事件」確認傳送成功。
How do I connect a Google Sheet to receive leads?點樣連接 Google Sheet 嚟接收潛在客戶？
Open your Google Sheet → Extensions → Apps Script, paste the script below, then Deploy → New deployment → Web app (Execute as: Me · Who has access: Anyone). Copy the /exec web-app URL and paste it into Settings → Integrations → Google Sheet URL. Each new lead is appended as a row.開啟你嘅 Google Sheet →「擴充功能」→「Apps Script」，貼上以下程式碼，再「部署」→「新增部署作業」→「網頁應用程式」（執行身分：我；存取權：任何人）。將 /exec 網址貼到「設定 → 整合 → Google Sheet URL」。之後每個新潛在客戶都會自動加入一行。
function doPost(e) {
  var d = JSON.parse(e.postData.contents);
  var sh = SpreadsheetApp.getActiveSheet();
  if (sh.getLastRow() === 0)
    sh.appendRow(["timestamp","event","name","contact","biz_type","language","pain_point","slots"]);
  sh.appendRow([d.timestamp||"", d.event||"", d.name||"", d.contact||"",
                d.biz_type||"", d.language||"", d.pain_point||"", d.slots||""]);
  return ContentService.createTextOutput("ok");
}
How do I verify a soyes webhook is genuine?點樣驗證 soyes webhook 嘅真確性？
Each delivery carries an X-Soyes-Signature header (sha256= followed by an HMAC-SHA256 of “<X-Soyes-Timestamp>.<raw-body>” keyed with your signing secret). Recompute it on your side and compare; reject anything that doesn’t match. Example (Node.js):每次傳送都帶有 X-Soyes-Signature 標頭（sha256= 之後係用你嘅簽署密鑰，對「<X-Soyes-Timestamp>.<原始內文>」計算嘅 HMAC-SHA256）。喺你嗰邊重新計算並比對，唔脗合就拒絕。範例（Node.js）：
const crypto = require("crypto");
function verify(req, secret) {
  const ts  = req.headers["x-soyes-timestamp"];
  const sig = req.headers["x-soyes-signature"];
  const mac = crypto.createHmac("sha256", secret)
                    .update(ts + "." + req.rawBody).digest("hex");
  return sig === "sha256=" + mac;   // reject if false
}

💬 Conversations & hand-off對話同人手接手

What happens when the AI can't answer a customer's question?如果 AI 答唔到客人問題會點？
It can hand the conversation over to a real member of your team mid-conversation — including any photos or voice notes already shared — so the customer doesn't repeat themselves and your team has full context.AI 可以即時將對話轉交俾你團隊嘅真人客服，連之前嘅相片或語音訊息都會帶埋過去，客人唔使再講多次，你嘅同事亦掌握完整背景。
Where can I see all the conversations and leads the AI has captured?喺邊度可以睇到 AI 處理過嘅對話同搜集到嘅潛在客戶？
The Conversations and Leads pages in your admin portal show every interaction and every lead the AI has captured, with full transcripts and contact details where available.喺管理後台嘅「對話」同「潛在客戶」分頁，可以睇到每段互動同每個潛在客戶嘅資料，包括完整對話內容同聯絡方式（如有）。
Will the AI reply in my customer's own language automatically?AI 會唔會自動用客人嘅語言回覆？
Yes — it detects the language a customer is writing or speaking in and switches automatically, while still respecting your team's preferred reply-language settings.會，AI 會自動偵測客人輸入或講嘅語言並切換回覆語言，同時亦尊重你團隊設定嘅慣用回覆語言。
Can I review or correct what the AI said after the fact?我可唔可以事後查閱或者更正 AI 講過嘅嘢？
Yes — every conversation is logged in full, and any corrections or preferences you record are used to keep improving how the AI responds going forward.可以，每段對話都會完整記錄低，你記錄嘅任何更正或偏好設定都會用嚟持續改善 AI 未來嘅回應。

💳 Billing & plans帳單同方案

What plans are available and what do they include?有邊啲方案，各自包含咩內容？
Plans start from US$39/month and scale up with usage limits and features — see the pricing page for the full breakdown of what each tier includes.方案由 US$39/月起，按用量上限同功能逐級遞增 — 詳情請睇定價頁面，了解各級別所包含嘅內容。
How do I upgrade, downgrade or cancel my plan?點樣升級、降級或者取消我嘅方案？
Manage your subscription directly from your account settings — billing is handled securely through Paddle, and changes take effect on your next billing cycle.你可以直接喺帳戶設定入面管理訂閱，付款經 Paddle 安全處理，更改會喺下一個計費周期生效。
What happens if a payment fails or is overdue?如果付款失敗或者逾期會點？
We'll email you and give you a short grace period to update your payment details — your assistant keeps working normally during that window. If it remains unpaid, the account is paused (not deleted) until payment resumes.我哋會電郵通知你，並俾返一段寬限期讓你更新付款資料，期間 AI 客服會照常運作。如果持續未能完成付款，帳戶先會暫停（唔會刪除），直至重新付款為止。
Can I see what each account is costing versus the value it brings?可唔可以睇到每個帳戶嘅成本同帶嚟嘅價值對比？
Yes — our cost-vs-revenue dashboard gives a clear, ranked view of which accounts are healthy, break-even or running at a loss, so pricing stays fair and sustainable for everyone.可以，我哋嘅成本對比收入儀表板會清楚顯示邊啲帳戶健康、打平定係蝕緊錢，並按情況排序，確保定價對大家都公平同可持續。

👥 Team, account & security團隊、帳戶同安全

Can I give different staff members different levels of access?可唔可以為唔同同事設定唔同存取權限？
Yes — role-based accounts let you assign each team member a level (viewer / agent / manager / admin) so they only see and do what's appropriate for their role.可以，角色權限帳戶容許你為每位同事指派合適級別（檢視者／客服／經理／管理員），令佢哋只可以查看同操作符合自己崗位嘅內容。
What login methods are supported?支援邊啲登入方式？
Password, passkey (biometrics or a security key — nothing to type or remember), and Google sign-in are all supported, so your team can choose what suits them.支援密碼、Passkey（生物辨識或安全金鑰，唔使打或者記密碼）同 Google 帳戶登入，俾你團隊揀啱自己嘅方式。
How is my customers' data protected?我客人嘅資料係點樣受保護？
Every credential is encrypted with dedicated key-management tooling, backups are taken daily and tested by actually restoring them, and data resides within the EU/UK with documented data-protection practices — see our Privacy Policy for full detail.所有密鑰都用專門工具加密儲存，備份每日進行並經實際還原測試，資料存放喺歐盟／英國境內，並有完整文件記錄嘅資料保護措施 — 詳情請參閱我哋嘅私隱政策。
A customer asked me to delete their data — can I do that?有客人要求刪除佢嘅個人資料，可以點做？
Yes — we can erase a specific customer's data across every store (conversations, memory, leads and more) in one action, and provide a verification report confirming it's gone, in line with GDPR "right to erasure" requests. Just email us the contact to remove.可以，我哋可以一次過清除某位客人喺所有系統入面嘅資料（包括對話、記憶、潛在客戶資料等），並提供核實報告確認已經刪除，符合 GDPR「被遺忘權」嘅要求。電郵俾我哋指明要刪除嘅聯絡方式即可。

Still stuck?仲未搵到答案？

We answer these ourselves 我哋親自回覆

No ticket queues, no chatbot loops — drop us a line and a real person on the soyes.ai team will get back to you. 冇排隊輪候，冇機械式對話 — 直接同我哋講，soyes.ai 團隊嘅真人會親自回覆你。

✉️ hello@soyes.ai