System status系統狀態
The current status of every service — and the reliability engineering that keeps it that way. 各項服務的即時狀態 — 以及背後維持穩定運作的可靠性工程。
Current status即時狀態
Website chatbot and embedded widget.網站對話機械人及嵌入式外掛。
In-browser voice assistant — one button to connect.瀏覽器上語音助理，撳個掣就接通。
Availability, booking, reminders and calendar sync.空檔、預約、提醒及日曆同步。
Dashboard, REST API and authentication.儀表板、REST API 及身份驗證。
Status is maintained by our team and reflects the current operational state. For a live incident or to report a problem, email hello@soyes.ai. 狀態由團隊維護，反映目前運作情況。如遇即時故障或需要報告問題，請電郵 hello@soyes.ai。
Reliability engineering可靠性工程
"Operational" isn't luck — it's automated checks, self-healing and tested recovery.「正常」並非僥倖 — 而是自動化檢測、自我修復與經測試的復原機制。
A watchdog probes every service and auto-restarts anything unhealthy within ~30 seconds.看門狗每隔約 30 秒探測各項服務，發現異常即自動重啟。
Daily AES-256 encrypted offsite backups and an 8-day PostgreSQL point-in-time recovery window.每日 AES-256 加密異地備份，PostgreSQL 提供 8 天時間點還原。
We don't just take backups — we restore them, from the encrypted offsite copy, on a schedule. Last restore drill passed 28 July 2026.我們不只做備份 — 仲會定期由加密異地副本實際還原返出嚟。最近一次還原演練於 2026 年 7 月 28 日通過。
Bandit, Gitleaks and dependency audits run on every push; a full Semgrep scan runs periodically. Health-gated deploys roll back on failure.每次推送均執行 Bandit、Gitleaks 及依賴審核；Semgrep 則定期做全量掃描。部署以健康檢查把關，失敗即回滾。
Cloudflare WAF/CDN, HSTS, strict CSP, UFW firewall, fail2ban and SSH key-only access.Cloudflare WAF/CDN、HSTS、嚴格 CSP、UFW 防火牆、fail2ban 及僅限 SSH 金鑰登入。
Availability可用性
We target 99.5%+ monthly availability across all plans. A formal, written SLA with availability credits is available on Premium and custom plans — talk to us.所有方案均以每月 99.5%+ 可用性為目標。Premium 及自訂方案可提供附可用性補償的正式書面 SLA — 歡迎洽談。