System status系統狀態
The current status of every service — and the reliability engineering that keeps it that way. 各項服務的即時狀態 — 以及背後維持穩定運作的可靠性工程。
Current status即時狀態
Website chatbot and embedded widget.網站對話機械人及嵌入式外掛。
Real-time voice assistant and call handling.即時語音助手及來電處理。
Availability, booking, reminders and calendar sync.空檔、預約、提醒及日曆同步。
Dashboard, REST API and authentication.儀表板、REST API 及身份驗證。
Status is maintained by our team and reflects the current operational state. For a live incident or to report a problem, email hello@soyes.ai. 狀態由團隊維護，反映目前運作情況。如遇即時故障或需要報告問題，請電郵 hello@soyes.ai。
Reliability engineering可靠性工程
"Operational" isn't luck — it's automated checks, self-healing and tested recovery.「正常」並非僥倖 — 而是自動化檢測、自我修復與經測試的復原機制。
A watchdog probes every service and auto-restarts anything unhealthy within ~30 seconds.看門狗每隔約 30 秒探測各項服務，發現異常即自動重啟。
Daily AES-256 encrypted offsite backups and an 8-day PostgreSQL point-in-time recovery window.每日 AES-256 加密異地備份，PostgreSQL 提供 8 天時間點還原。
We don't just take backups — we restore them. Last restore drill passed June 2026.我們不只做備份 — 還會實際還原。最近一次還原演練於 2026 年 6 月通過。
Semgrep, Bandit and Gitleaks run on every push; health-gated deploys roll back on failure.每次推送均執行 Semgrep、Bandit 及 Gitleaks；部署以健康檢查把關，失敗即回滾。
Cloudflare WAF/CDN, HSTS, strict CSP, UFW firewall, fail2ban and SSH key-only access.Cloudflare WAF/CDN、HSTS、嚴格 CSP、UFW 防火牆、fail2ban 及僅限 SSH 金鑰登入。
Availability可用性
We target 99.5%+ monthly availability across all plans. A formal, written SLA with availability credits is available on Premium and custom plans — talk to us.所有方案均以每月 99.5%+ 可用性為目標。Premium 及自訂方案可提供附可用性補償的正式書面 SLA — 歡迎洽談。