Refund Policy退款政策

soyes.ai is sold in two ways. A monthly plan is a recurring subscription that renews automatically until you cancel. A 6-month or annual plan is a one-time payment for a fixed term (6 months paid = 7 months of service; 12 months paid = 15 months): it does not renew automatically and simply ends when the term does.

Because every plan includes a free trial to evaluate the Service before you pay, first-time subscribers may, within 72 hours of their initial purchase, request a refund of the unused balance — your payment minus any days already elapsed and the value of any usage beyond your free-trial allowance (charged at our standard rates). If your usage stayed within the free-trial allowance, this is effectively a full refund. This applies to your first payment for a plan only.

Renewal payments and payments after the initial 72-hour window are generally non-refundable. When you cancel a monthly subscription, it stays active until the end of the period you have already paid for and is not renewed thereafter. A one-time 6-month or annual term runs to its end date; there is nothing to cancel and, unless required by law, we do not provide partial or pro-rata refunds for unused time in either case.

Payments and refunds are handled by our reseller and Merchant of Record, Paddle.com. Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank or card issuer.

To request a refund, email hello@soyes.ai from the address associated with your account, with your order or invoice reference and a brief reason. You may also contact Paddle directly through the receipt email you received at purchase.

Refunds may not be available where there has been a breach of our Terms and Conditions, abuse of the money-back guarantee, or fraudulent activity. Mandatory consumer-protection rights in your country are not affected by this policy.

Questions about refunds or billing? Email us at hello@soyes.ai — we're happy to help.